Who Should You Call for a Flooded Basement?
Call a water removal crew first, because the crew pumps out the water and dries the structure while it keeps soaking in. Call a plumber for a leaking pipe or hose, an electrician for wet wiring, and a sump or drainage contractor for the pump and the foundation. Emergency services come first if anyone is in danger.
The Water Removal Crew: Pumps, Extraction and Drying
A water removal crew handles the water itself. It pumps out the standing water, extracts the last inch, maps the moisture and dries the structure. It also removes materials that cannot dry and keeps records for the insurance claim.
This call comes first because water keeps soaking in while other calls are being made. Drywall wicks, carpet pad swells and the slab loads up with moisture the longer the basement stays wet.
Call Basement Water Removal Team at (888) 532-8620, 24/7. Give the town, the depth of the water, the source and whether the power is on. The crew plans the pump-out around those facts.
- Pumping and extraction
- Moisture mapping with meters and a thermal camera
- Removal of soaked carpet pad, drywall and insulation
- Photos, readings and a list of removed materials
Flooded Basement Services That Fit This Question
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Basement Water Pump Out and Removal
Deep basement water goes out with pumps first, then extractors take the thin film off the floor.
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Washer Flooded Basement Water Removal
Washer water spreads across the laundry area and toward finished rooms, so the crew tracks its path.
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Power Outage Flooded Basement Water Removal
A silent sump pump in an outage lets water rise unseen, so the crew checks electrical safety first.
The Plumber and the Appliance Trade Stop the Source
A plumber repairs a split pipe, a failed fitting or a leaking water heater connection. An appliance technician repairs or replaces a washer or a dishwasher. The water removal crew does not do those repairs.
If the source is still running, close its shutoff valve or the main valve first. Then call the plumber and the crew together, since both can work at the same time.
If rain or groundwater is the source, a plumber may not be needed at all. The pump-out is the priority, followed by drainage fixes from the right contractor.
- Plumber for pipes, fittings and water heater connections
- Appliance technician for washers and dishwashers
- Main shutoff to stop the supply
- Crew and plumber can work at the same time
Electrician, Utility and Gas Company: The Safety Calls
Water near outlets, the furnace or the breaker panel is a shock hazard. If the panel stands in the wet area, do not touch it. The electric utility or an electrician can make the basement safe to enter.
A gas smell means leaving the house and calling the gas utility from outside. A wet furnace or water heater needs a qualified technician before it is restarted.
Emergency services come first if anyone is hurt, trapped or in danger. After that, the crew can work once power and gas hazards are cleared or isolated.
- Electrician or utility for wet panels and outlets
- Gas utility for any gas smell
- HVAC technician or plumber for wet furnaces and heaters
- Emergency services if anyone is in danger
Sump, Drainage and Insurance Calls That Follow
A sump pump contractor repairs or replaces a failed pump. A drainage or foundation contractor handles grading, gutters, window wells and cracks. These trades fix why the basement flooded, which is a different job from removing the water.
The insurer should hear about the loss early. The crew's photos and moisture logs support the claim, and the insurer alone decides what the policy pays. Coverage depends on the policy, so check with your own insurer.
- Sump contractor for the pump and the discharge
- Drainage or foundation contractor for cracks and grading
- Insurer for the claim
- Landlord or property manager for rentals
Pump out the basement now (888) 532-8620
More Flooded Basement Questions
Who Should You Call for a Flooded Basement: More Answers
Should the insurance company be called before the crew?
Call the crew first so the water stops soaking in, and report the loss to the insurer early. Photos taken before cleanup help the claim.
Can one company handle everything?
Not usually. The crew handles the water and the drying, while plumbers, electricians and drainage contractors handle pipes, wiring and foundations. Some companies offer more than one service, but not every company does every job.
Who gets the call when a basement floods at night?
The same number works at any hour. Call (888) 532-8620, 24/7, and follow the safety steps while waiting for the crew.
Who handles a flooded basement in a rental?
Tell the landlord or property manager right away. They authorize work on the building, and the tenant photographs and lists their own belongings.
Water damage gets worse by the hour. Call now to get flooded basement water removal started, 24/7.