Privacy Policy
What This Policy Covers
Basement Water Removal Team publishes this policy to explain how information is handled when someone visits the website or places a call to the number shown on it. The details collected depend on what the person chooses to share and on the settings of the device and browser in use.
Information From Callers
A caller may share a name, a phone number, a town and ZIP code, and a description of the water loss. The phone system may also record technical details about the call, such as its date, time and length. Callers should leave out passwords and payment card numbers.
Information From the Website
Servers commonly log the browser type, the device, the pages visited and the IP address. Browsers let visitors limit or delete cookies where cookies are used. Blocking them may change what the website can display.
How Information Is Used
Call details may be used to direct the call to a restoration company, to keep the website and phone system running, and to spot misuse. The company that handles the call may receive the caller's contact details and a description of the loss. Technical vendors may handle data needed to run hosting and telephone systems, and the law may require disclosure in some cases.
Call Recording
A caller may ask at the start of a call whether it is recorded and may end the call before sharing personal details. Notice and consent rules for recording differ by state. Calling does not by itself waive any right under those rules.
Keeping and Reviewing Records
Records are kept as long as business and legal needs require. Depending on the state, a person may have the right to see, correct or delete personal information held about them. Questions about this can be raised at (888) 532-8620, and the identity of the caller may need to be confirmed first.
Children and Changes
The website is meant for adults dealing with property damage and is not aimed at children. The policy may be updated when technology or the law changes, and the version on the website at the time of a visit applies.